Cancellation Policy for KINSYN Telehealth Services and Platform Services
At KINSYN, we understand that circumstances can change, and flexibility is essential. Our cancellation policy is designed to be fair to both our clients and our service providers. We kindly ask you to read and understand our policy regarding appointment and subscription cancellations in relation to the Telehealth Services and Platform Services.
Subscription Cancellation
- Method of Cancellation: Subscribers can cancel their subscription applicable, through their account dashboard on our Website or by contacting our customer support team at support@kinsyn.com.
- Refunds: No refunds will be issued for cancellations made within 7 days of the next billing cycle. [For cancellations made with more than 7 days' notice, a prorated refund will be provided based on the remaining days in the current billing cycle.] [Partially used subscription periods are non-refundable, although refunds may be granted on a case-by-case basis at our sole discretion.]
- Effect of Cancellation: Upon cancellation, Subscribers will continue to have access to KINSYN services including Telehealth Services until the end of their current billing cycle. Cancellation will take effect at the end of the current subscription period.
- For Telehealth Services, your initial telehealth fee of $X will not be refunded if your medical profile has been reviewed by a doctor. Medical reviews take your Provider a significant amount of time and as such we cannot initiate a refund after such a review has taken place.
Product Cancellation
Due to the sensitive nature of medical products and the paramount importance of maintaining their sterility, we are unable to accept returns of any medical products once they have been shipped. This policy is in place to protect our customers and ensure that all products received are safe, sterile, and have not been compromised in any way.
Appointment Cancellation
- Rescheduling: If you need to reschedule an appointment, please do so at least 24 hours in advance.
- Late Cancellations and No-Shows: Appointments canceled less than 24 hours before the scheduled time or missed appointments without notice will incur a medial fee of $25 per visit charged to the card on file.
Exceptions
We understand that emergencies happen. If you need to cancel due to an emergency, please contact our customer support team to discuss your specific situation.
Changes to this Cancellation Policy
KINSYN reserves the right to modify this cancellation policy at any time. Changes will be effective immediately upon posting on our Websites.
For any questions or assistance regarding this cancellation policy, please contact our customer support team.